m u s i c p u b l i s h i n g
FAQ (frequently asked questions)
When you fill out the form at Checkout
you will encounter these words:
1 Delivery address (Leveransadress)
Email (E-post)
Country (Land) If USA also choose state
Company name (Företagsnamn) BEHÖVS EJ
First name (Förnamn)
Last name (Efternamn)
Street name and number (Gatuadress)
Zip/Postal code (Postnummer)
City (Stad)
Phone number (Telefonnummer) BEHÖVS EJ
2 Delivery (Leveranssätt)
3 Billing address (Faktureringsadress)
Samma som leveransadress
En annan faktureringsadress
4 Payment (Betalning)
Kortnummer, Giltighetstid, CVC-kod (3 tecken)
5 Other necessary information
(Övriga nödvändiga uppgifter)
How is the VAT specified?
Zartmedia is currently exempted from VAT and therefore our prices does not include VAT.
(Zartmedia är för närvarande ett momsbefriat företag och priserna inkluderar därför ingen moms)
What countries do you sell to?
We welcome purchases from these countries:
Austria - Österrike
Belgium - Belgien
Croatia - Kroatien
Denmark - Danmark
Estonia - Estland
Finland - Finland
France - Frankrike
Germany - Tyskland
Ireland - Irland
Italy - Italien
Latvia - Lettland
Lithuania - Litauen
Luxemburg - Luxemburg
Netherlands - Nederländerna
Norway - Norge
Poland - Polen
Portugal - Portugal
Spain - Spanien
Sweden - Sverige
Switzerland - Schweiz
Great Britain - Storbritannien
United States - USA
Varför är hemsidan på engelska?
Vi välkomnar beställningar från ett flertal olika länder, och
använder oss därför av både svenska och engelska.
How much is 1 sek?
10 sek = 1 eur = 1 usd ( approximately! )
How do I download the pdf-version of the books?
The file(s) are sent to your email address within 24 hours
after payment as one attachment (book) per email.
Which payment option should is choose?
If you live in Sweden then Swish is easiest, but you can
also choose Stripe payment with the use of your bank
card. Paying to Bankgiro in your internetbank also
works fine, as does PayPal.
If you live in another country than Sweden you should
use the Stripe option with a Visa/MasterCard/American
Express card.
Our webshop has SSL-certificate which guarantee that
our customers data and information is handled in a safe way.
Min kommun betalar kulturskolans bokinköp men
behöver en e-faktura. Skulle det fungera?
Absolut, du väljer betalningsalternativet med "faktura".
I slutet av beställningen finns rutan "Other necessary information", och där skriver du in ditt referens-nr och
organisations-numret. E-fakturor skickas inom Sverige.
What does the shipment cost?
Within Sweden 49 sek.
Other countries is 129 sek.
PDF-books come by emails, so there is no "shipment".
How long does it take before the books arrive?
Within Sweden it normally takes 1-3 working days.
To other countries the delivery time will vary.
The customer can track the location of the package
by entering the parcel-ID number on a specific webpage.
(PDF-books are sent to your email address within 24 hours
after payment as one attachment (book) per email.)
What would I do if the books do not arrive?
When a package has been registered and delivered
by us to the post office in Sweden, Zartmedia is no
longer responsible for the contents. However, the
package is always traceable on internet by ID-number,
and should something happen to your parcel (not happened so far), you should contact the delivery
service for support.